Oᛟthala Clinic Policies

Cancellation & No-Show Policy

Updated October 2024

At Oᛟthala Remedial Massage Therapy, I value your time and strive to provide personalized, high-quality care. To ensure fairness and appointment availability, the following policies are in place:

🔄 Definitions

Last-Minute Cancellation: Canceling within 24 hours of your appointment.
No-Show: Missing an appointment without any notice.
Late Arrival: Arriving more than 10 minutes late for your session.

❗ Cancellation Policy

24+ hours notice: No fee.
Within 24 hours: 50% of the service fee may apply.
Less than 12 hours: 100% of the service fee may apply.

Time of cancellation is based on when I receive your message via phone or email.

🚫 No-Show Policy

No-shows may be charged 50–100% of the service cost, depending on the situation.
Rescheduling is welcome, but prepayment may be required for future bookings.
Life happens—If you had an emergency, please reach out. I review these cases individually and with care.

⏰ Late Arrivals

If you arrive late, your session may be shortened.
Full payment is still required for the original booked time.
Please arrive a few minutes early so we can begin on time and make the most of your session.

🧾 Client Responsibility

Clients are responsible for understanding and agreeing to this policy.
A valid credit card is required on file to secure your appointment.

💚 My Commitment to You

This policy isn’t about penalties—it’s about fairness. Each appointment slot is reserved just for you, and short-notice changes impact others who may be waiting for care.

I'm here to help and will always approach rescheduling and cancellations with understanding and respect.

📞 Have questions? Don’t hesitate to reach out—I'm here to support your healing journey.

Payments Privacy Policy

Privacy Policy

Effective Date: [Insert Date]

At Oᛟthala Remedial Massage Therapy, your privacy matters. This Privacy Policy explains how your personal information is collected, used, and protected when you visit our website, book an appointment, or interact with our services—powered by Wix.

🔐 1. Information We Collect

We collect information to provide safe, personalized, and effective treatments. This includes:

Personal Data: Name, email, phone number, and billing details when you fill out forms or book online.
Health Information: Details shared via intake forms, used solely for tailoring your treatments.
Payment Information: Handled through Wix’s PCI DSS compliant system—we never store your credit card details.
Automatically Collected Data: IP address, browser type, and usage behavior (collected via Wix) to help improve website performance.

💡 2. How We Use Your Information

Your information is used for the following purposes:

To book and manage appointments
To provide personalized massage therapy treatments
To process secure payments
To improve website functionality and service experience
To comply with any legal or regulatory requirements

🤝 3. Sharing Your Information

Your data is never sold or rented. It may be shared only in the following cases:

Trusted Service Providers: Like Wix and payment processors, who help deliver services securely
Legal Requirements: If required by law, your information may be disclosed to legal authorities

🔒 4. How We Protect Your Information

We use strong security protocols to keep your data safe:

SSL Encryption on our website for secure data transmission
Wix Security Features ensure robust data protection across all platforms

📄 5. Your Data Protection Rights

You have rights under data protection laws, including:

Access – Request a copy of your personal data
Correction – Update inaccurate information
Erasure – Request data deletion (in certain cases)
Objection – Object to how your data is processed

📧 To exercise any of these rights, email: Othala.massage.therapy@gmail.com

🍪 6. Cookies & Tracking

Our site uses cookies to enhance your browsing experience and analyze traffic. You can manage cookies in your browser settings. Please note, blocking cookies may limit some site functions.

🌐 7. Third-Party Links

Our website may link to external sites (e.g., social media). We are not responsible for the privacy practices or content on those websites.

📆 8. Changes to This Policy

We may occasionally update this policy. Any changes will be posted here with a new Effective Date. Please check back periodically to stay informed.

📞 9. Contact Us

For questions or concerns about your privacy, feel free to reach out:

Oᛟthala Remedial Massage Therapy
📍 427 Davidson Street, Winnipeg, MB R3J 2V2
📧 Othala.massage.therapy@gmail.com
📞 431-336-8907
🌐 www.othalarmt.ca

If You Are Sick:

Reschedule Your Appointment:
- If you are feeling unwell, have symptoms of a cold, flu, fever, or any contagious illness, we kindly ask that you reschedule your appointment. This includes symptoms such as coughing, sneezing, sore throat, or shortness of breath.
- Please inform us as soon as possible if you need to cancel or reschedule. We will do our best to accommodate you at a later date.
No Penalty for Illness:
- We understand that illness can arise unexpectedly. As a courtesy, we will not charge a cancellation fee if you need to cancel or reschedule due to illness. Your health and the health of others are most important.
Be Mindful of Others:
- Attending your appointment while sick can put others, including vulnerable clients, at risk. Please respect our request to reschedule for the safety of everyone involved.

How to Reschedule:

You can easily reschedule your appointment through our booking system, or by contacting us directly at 431 -336-8907

If I Am Sick:

Notification:

If I am feeling unwell or have symptoms of a contagious illness, I will notify you as soon as possible to reschedule or cancel your appointment. This includes illnesses such as cold, flu, fever, or other contagious conditions.

Rescheduling:

In the event that I am unable to provide treatment due to illness, I will work with you to reschedule your appointment at the earliest possible convenience.

Health and Safety First:

Providing massage therapy when sick is not conducive to healing and can compromise your well-being. If I am unable to perform at my best due to illness, I will take the necessary time to recover before resuming treatments.

No Charges or Fees:

If I need to cancel or reschedule your appointment due to illness, no cancellation fees or charges will apply. Your health and a safe treatment environment are my top priorities.

Thank you for your understanding and cooperation in maintaining a healthy and safe environment at Oᛟthala Remedial Massage Therapy. We appreciate your support in adhering to these policies.

Frequently Asked Questions

Welcome to Oᛟthala Remedial Massage Therapy’s FAQ section. Here you'll find answers to common questions about services, appointments, and more.

Q: What is massage therapy?

A: Massage therapy is a holistic approach to health and wellness. It helps relieve pain, soreness, stiffness, and tension caused by stress, injury, or chronic conditions. It improves muscle, tendon, and ligament health, supports recovery, assists with pain management, and reduces stress levels—promoting overall physical and emotional well-being.

Q: Are you a registered and trained therapist?

A: Yes. I am a fully registered massage therapist in Manitoba. I trained in Europe and the Middle East, with over 15 years of hands-on experience. I specialize in a range of therapeutic modalities and continue to update my skills through accredited professional development courses.

Q: What should I expect during my first visit to Oᛟthala Remedial Massage Therapy?

A: Your first visit includes a tailored session based on your specific needs. Please:

Complete the intake form prior to your appointment.
Arrive 5–10 minutes early for a consultation and assessment.
This helps me create a personalized treatment plan.
💡 Pro Tip: Taking a warm shower before your visit helps prepare your muscles for therapy.

Q: What if I have allergies to animals?

A: Please let me know in advance. I have two cats—Billie and Tito—and a therapy dog named Ursa. While they are not allowed in treatment rooms or during client appointments (unless specifically requested), precautions can be taken to ensure your comfort. The clinic is cleaned regularly, and treatment rooms are kept pet-free.

Q: What are your hours of operation?

A: Oᛟthala Remedial Massage Therapy operates by appointment only.
⏰ 9;30AM-8;00PM
I do my best to accommodate your schedule—please reach out with any questions about availability.

Q: How do I find the right massage for my needs?

A: I offer a range of therapeutic services including:

Therapeutic Massage
Pregnancy Massage
Cupping Therapy
Myofascial Release
Frozen Shoulder Therapy
…and more. We'll work together to find the treatment that best aligns with your health goals and preferences.

Q: How often should I get a massage?

A: This depends on your individual needs. For general wellness and maintenance, every 2–4 weeks is ideal. If you’re dealing with chronic pain or specific conditions, more frequent sessions may be recommended at the start.

Q: Does Oᛟthala Remedial Massage Therapy offer online booking?

A: Absolutely! You can book your appointments quickly and conveniently through my website. Just head to the Book Now page to view availability and schedule your session.